How to Submit a Ticket
Open the support window
Click the Help button located in your dashboard. This opens the support window where you can describe your issue.Describe your issue
Select a category and provide details about what you need help with. The more context you provide, the faster we can resolve your issue.Submit and track
Once submitted, your ticket is logged and you’ll receive updates as it’s reviewed and resolved. You can track the status of all your tickets from the dashboard.Ticket Categories
The support system covers a range of topics including:Account & Settings
Help with account access, profile settings, wallet connections, and payment
configuration.
Streaming & Ads
Issues with your Ads URL, browser source setup, ad display, or campaign
participation.
Payments & Withdrawals
Questions about earnings, payout timing, withdrawal issues, or transaction
status.
General Questions
Anything else — platform features, campaign eligibility, technical
questions, and more.
What to Expect
- Validation — The support form includes input validation to ensure your ticket has the detail needed for a quick resolution.
- Rate limiting — To prevent spam, there is a limit on how many tickets can be submitted in a short period.
- Response time — Our team reviews tickets regularly. Most issues are resolved within 24-48 hours.
Other Ways to Get Help
If you prefer, you can also reach us through:- Email — support@vodra.io
- Telegram — t.me/vodratoken
The in-dashboard support system is the fastest way to get help since it
automatically includes your account context and relevant details.