> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vodra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help directly from within the Vodra dashboard.

Vodra includes a **built-in support system** so you can get help without leaving your dashboard. Whether you have a question about your earnings, a technical issue with your stream setup, or need help with your account, you can submit a support ticket directly from the platform.

## How to Submit a Ticket

<Steps>
  <Step>
    ## Open the support window

    Click the **Help** button located in your dashboard. This opens the support window where you can describe your issue.
  </Step>

  <Step>
    ## Describe your issue

    Select a category and provide details about what you need help with. The more context you provide, the faster we can resolve your issue.
  </Step>

  <Step>
    ## Submit and track

    Once submitted, your ticket is logged and you'll receive updates as it's reviewed and resolved. You can track the status of all your tickets from the dashboard.
  </Step>
</Steps>

## Ticket Categories

The support system covers a range of topics including:

<CardGroup cols={2}>
  <Card title="Account & Settings" icon="user-gear">
    Help with account access, profile settings, wallet connections, and payment
    configuration.
  </Card>

  <Card title="Streaming & Ads" icon="display">
    Issues with your Ads URL, browser source setup, ad display, or campaign
    participation.
  </Card>

  <Card title="Payments & Withdrawals" icon="wallet">
    Questions about earnings, payout timing, withdrawal issues, or transaction
    status.
  </Card>

  <Card title="General Questions" icon="circle-question">
    Anything else — platform features, campaign eligibility, technical
    questions, and more.
  </Card>
</CardGroup>

## What to Expect

* **Validation** — The support form includes input validation to ensure your ticket has the detail needed for a quick resolution.
* **Rate limiting** — To prevent spam, there is a limit on how many tickets can be submitted in a short period.
* **Response time** — Our team reviews tickets regularly. Most issues are resolved within 24-48 hours.

## Other Ways to Get Help

If you prefer, you can also reach us through:

* **Email** — [support@vodra.io](mailto:support@vodra.io)
* **Telegram** — [t.me/vodratoken](https://t.me/vodratoken)

<Info>
  The in-dashboard support system is the fastest way to get help since it
  automatically includes your account context and relevant details.
</Info>